Return and Refund Policy
Effective Date: 1st December 2024
Overview
Our return and refund policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition as received.
- Be in its original packaging.
Returns
To initiate a return, please provide:
- A receipt or proof of purchase.
Important: Do not send your purchase back to the manufacturer.
Partial Refunds may be granted under these circumstances:
- Items not in original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Refunds
Once your returned item is received and inspected, we will notify you of its status via email.
- If approved, your refund will be processed and credited to your original payment method within [insert timeframe, e.g., 5–10 business days].
- If rejected, you will receive a detailed explanation.
Late or Missing Refunds
If your refund hasn’t been received:
- Check your bank account.
- Contact your credit card company, as posting times vary.
- Contact your bank, as processing delays are possible.
If you’ve completed these steps and still have not received your refund, please email us at [Insert Email Address].
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at [Insert Email Address], then ship the item to: [Insert Address].
Shipping Returns
To return your product, mail it to: No. 137, Oyemekun Road, Adjacent Sterling Bank, P.O. Box 2676, Akure, Ondo State, Nigeria.
Shipping Costs:
- You are responsible for return shipping fees.
- Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need Assistance?
If you have questions about our return and refund policy, contact us at:
sales@yempretz.com.
This policy ensures transparency and clarity for our customers. Thank you for your understanding and cooperation!